Director, Infrastructure & Cloud Engineering

Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Defining the strategy and executing the road map for the advancement of Taxwell’s applications, infrastructure, and cloud technology
• Serving as a strategic thought leader; overseeing cloud infrastructure and outsourced managed services providers
• Ensuring reliable 24/7 operations by defining IT infrastructure architecture, as well as standards to include disaster recovery, security, storage, servers, monitoring, performance, and back-office systems
• Setting the mission and vision of the infrastructure organization to foster a business-oriented mind-set, driven by continual service improvements
• Building and maintaining relationships with IT leaders and business executives to develop a clear understanding of business needs, ensuring cost-effective delivery of IT services to meet those needs, and responding with agility to changing business priorities.
• Developing and controlling the annual operating and capital expenditure budget for infrastructure to ensure consistency with overall strategic objectives
• Participating in the assessment of external and internal technology capabilities required to achieve desired competitive positioning
• Staying up to date on emerging technologies; providing direction on which new technologies should be assimilated, integrated, and introduced
• Forecasting skill needs to acquire and develop workforce with business knowledge, technical skills, and competencies
• Serving on IT planning and policymaking committees; driving the development of enterprise technology standards, governance processes, and performance metrics to ensure technology delivers value to the enterprise
• Other job duties as defined.

Core strengths

• Exceptional leadership skills; ability to develop and communicate an infrastructure vision that inspires and motivates staff
• Ability to instill confidence in the business and demonstrate the business value of IT
• Effective influencing and negotiating skills when working with vendors
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
• Expertise in budget planning and financial management
• Deep understanding of current and emerging cloud-based technologies, including how other enterprises are employing them
• Success in leveraging traditional best practices, such as IT service management practices based on NIST, ITIL, and DevOps that are optimized for agility
• Demonstrated ability to develop and execute a strategic people plan, ensuring that employees are highly engaged and satisfied
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the infrastructure team

Additional skills and knowledge

• Bachelor’s degree in computer science or information systems management, or equivalent experience
• 3+ years of infrastructure technology leadership in a highly regulated industry (financial services or tax industry experience a plus)
• 7+ years of infrastructure experience
• Experience with Microsoft EntraID, Okta, AWS, Azure, MS SQL, CloudFormation IaC, PaloAlto, Cisco, and Office 365
• Extensive knowledge of running and maintaining cloud-based and hybrid services, as well as compute, storage, and databases
• Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
• Extensive knowledge managing outsourced service providers
• Demonstrated experience in strategic planning, organization design, and development

 

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