Senior Director, Client Success

Company Description

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

Job Description

What you’ll do

This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to‑end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale. Own executive stakeholder alignment, program governance, delivery quality, and time‑to‑value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded.

Strong technical fluency in modern banking platforms and cloud architectures—able to challenge assumptions, interpret designs, and ensure delivery quality

Must have leadership and executive presence, ability to be innovative, as is primarily responsible for implementing the product to a customer and collaborating with staff members on a regular basis. Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.

Key Responsibilities

• Leading Pismo's Implementations projects
• Project management
• Relationship with 3rd parties - Product Managers, Engineering, Sales, etc.
• Customer-oriented view
• Define team goals and responsibilities
• Oversees implementation projects
• Track and Implement KPIs
• Ensuring visibility of project evolution to stakeholders
• Optimize time to value for clients and consistently maintain reasonable timelines.
• Define and improve deployment process
• Bringing feedback and insights to leaders
• Be aware of the features and evolutions of the Pismo platform
• Deployment requirements knowledge

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Visa will accept applications for this role until at least February 28, 2026.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Minimum 15 years of Industry Experience in Banking and Enterprise Transformation
• Based on Columbus, OH (Preferred); Willingness and ability to travel for at least 3 days a week every week for at least first 9 months of the engagement
• Led at least one Tier‑1 bank core modernization from signature to production eg. Temenos, Mambu, Thought Machine, FIS, Fiserv or equivalent. 
• Owned multi‑year transformation governance with C‑level stakeholders, demonstrable recovery of troubled programs. 
• Operated in cloud, microservices, API streaming architectures, familiar with rigorous change control, release, and resiliency practices. 
• Regulatory savvy US banking controls, risk frameworks with proven delivery to audit and compliance expectations.
• Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
• Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
• Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
• Adept at translating business strategy into actionable plans, optimizing processes, and driving con