1-800-BOARDUP Director of Emergency Services

Director of Emergency Services (1-800-BOARDUP) 

Insurcomm Restoration: Field-Based / Community-Facing | Full-Time | Territory-Based 

About Us 

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. 

As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. 

Through our partnership with 1-800-BOARDUP, we extend that mission directly into the communities we serve—providing immediate support to fire and disaster victims while building trusted relationships with emergency responders and local stakeholders. 

Our Brand Values 

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities 

• Showing up with a service heart: We help people move forward with empathy, respect, and care 

• Bringing the energy: We act with urgency and accountability in every situation 

• Predictability in the unpredictable: We deliver consistent, reliable service when it matters most 

• Driving success together: We build strong partnerships that lead to better outcomes 

About the Job 

As Director of Emergency Services for 1-800-BOARDUP, you are the face of our organization within the emergency response community. This is a highly visible, relationship-driven role focused on supporting fire and disaster victims while building trusted partnerships with fire departments, law enforcement, emergency management teams, and community organizations.

You will lead local market development efforts, increase brand awareness, and ensure seamless coordination between victims, emergency responders, and Insurcomm's operations team. You will also perform hands-on board-up and securing work at job sites and coordinate subcontractor scopes including roofing and structural work. This is a field-based role requiring regular presence at fire scenes, fire stations, and community events.

Think of this role as a community connector, first responder, and job producer: you bring compassion to victims, credibility to first responders, and you see jobs through from initial response to completion.

What You’ll Do 

Community Engagement & Relationship Building 

• Develop and maintain relationships with fire departments, police, EMS, dispatchers, emergency management directors, and Red Cross personnel 

• Schedule and conduct meetings with fire chiefs, line officers, and personnel across all shifts to educate on 1-800-BOARDUP services 

• Meet with fire marshals, arson investigators, and local officials to position Insurcomm as a trusted partner 

• Represent the brand at fire scenes, fire stations, and community events 

• Organize and participate in charity fundraising events that engage first responders and give back to the community 

Victim Assistance & Response 

• Provide direct support and guidance to fire and disaster victims through the 1-800-BOARDUP Victim Assistance Program 

• Conduct timely follow-up communication with homeowners within the first 48 hours after an incident 

• Assist in distributing victim assistance materials and ensuring resources reach those in need 

• Maintain a compassionate, service-first approach during high-stress situations 

Operational Coordination 

• Perform hands-on emergency board-up and securing work at job sites, including ground-floor entry points, windows, and doors
• Coordinate subcontractor work for services such as roofing tarping, debris removal, and structural securing
• Partner with crews, estimators, subcontractors, and sales teams to ensure seamless customer handoff and positive experience
• Maintain visibility throughout the job lifecycle from initial response through project completion
• Reinforce safety and quality standards in the field across both direct work and subcontracted scopes

Market Development & Strategy 

• Track fire incidents and analyze local activity to identify growth opportunities and outreach priorities 

• Maintain an up-to-date database of fire departments, emergency contacts, and