Customer Support Representative

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore and stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together?  If so, Davies may just be the right choice for you.

Job Overview 

The Littleton Group is looking for a Customer Support Representative to join our growing team! Reporting to the TPA Manager, you will be responsible for supporting our Third-Party Administration (TPA) claims Transportation Division by providing top-notch service to our valued customers. You will handle policy holder and claimant calls through our telephony system, manage emails, and assist with various other administrative duties.

To be successful in this role, you need to possess superb communication skills, both verbal and written, and display an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. You must have at least 1-2 years of customer service experience and be proficient with Microsoft Office Suite as well as other computer programs. Additionally, you will need to demonstrate high level attention to detail and problem-solving skills and be capable of working collaboratively and independently with minimal supervision. This role is a full-time, onsite position based out of San Antonio, TX; you must reside in the San Antonio, TX area to be considered for this position.

Responsibilities and Duties

• Efficiently handle customer calls and emails
• Communicate effectively over the phone while demonstrating excellent verbal communication skills
• Collaborate with claims adjusters and managers to address customer needs ensuring timely communication
• Document claims files with notes and action items
• Demonstrate a proactive approach to customer interactions ensuring a positive customer experience
• Follow established procedures for authorized communication, cycle times, and target expectations
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• High School diploma or equivalent
• 1-2 years of customer service experience 
• Proficiency with Microsoft Office Suite and other computer programs

Preferred

• College degree
• Bilingual Skills (Spanish)
• Insurance industry knowledge 
• Previous experience in a call center environment

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential informatio