Director, Comcast Business - Sales Tools

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Director, Sales and Marketing Tools will be responsible for building and executing a comprehensive tools strategy, resulting in efficient sales and business performance. Area of responsibility encompasses all Core and Marketing Tools utilized by Comcast Business frontline sales teams. Primary responsibilities include but are not limited to: Rationalizing Comcast Businesses sales tools universe, driving utilization, supporting brilliant feature roadmap execution and new tools evolution, and cost/license management will be primary responsibilities. This is a highly collaborative leadership position that requires a high degree of technical acumen, inspirational leadership, and executive presence.

Job Description

Core Responsibilities

• Influence and execute the roadmap for all ‘core sales’ CRM and ordering tools utilized by frontline sellers to configure, price, and quote customer orders.  Examples of in-house tools include but are not limited to Frictionless, SalesForce, Orion Sales, Orion SQO, Knock, and Mobile360.
• Influence and execute the roadmap for all marketing tools utilized by frontline sellers, including but not limited to LinkedIn Navigator, ZoomInfo, SalesLoft, Copilot, Revegy, and LiveSocial.
• Build a tools strategy that rationalizes the coexistence of and integrates the various core and marketing tools utilized by Comcast Business frontline sales teams.
• Thought leader and fierce advocate for the ongoing evolution and investment in a best-in-class tool set that drives adoption, performance, and share growth.
• Measure seller utilization of core sales and marketing tools, understand barriers to engagement, and work with Marketing, Channel Strategy and Sales teams to identify and lead efforts that drive greater adoption.
• Ability to effectively navigate between technical and non-technical, leadership and frontline teams is critical to the success of this role. 
• Must be able to clearly and compellingly articulate “what” and “why” tools engagement and evolution is necessary and beneficial.
• Align on Key Performance Indicators with Finance and Sales leaders and partner to drive business case and expense goal attainment.
• Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
• Leader of Leaders with significant influence, responsible for inspiring, guiding and growing direct reports.
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Executive Communications, Inspirational Leadership, Key Performance Indicators (KPI), Marketing Tools, Results-Oriented, Teamwork, Tool Management

Compensation

Primary Location Pay Range: $138,301.35 - $207,452.03

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