Associate Business Analyst - Revenue Operations Vendor Services - Fairmont MonPower Transmission

Description for Internal Candidates    

About the Opportunity:

 

 FirstEnergy at a Glance

 

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. 

This is apposition with Mon Power, a subsidiary of of FirstEnergy Corp.

 

This posting is for1 or more positions at the Fairmont WV location

 

Responsibilities:

The Energy Assistance Specialist plays an important role in ensuring efficient and effective administration of energy assistance programs.  This position primarily handles back-office tasks related to FE low-income assistance programs, including documentation, data management, answering phone calls from vendors, investigating and solving concerns/issues with programs, and coordination with various stakeholders.

Candidate competencies:

Demonstrates applied understanding by ability to use information to solve basic problems and situations, without seeing the relationship to other material or recognizing greater implications. Employees who have matured to the point of full competency and proficiency in their respective disciplines.  They exhibit an in-depth understanding of the products and services and of customer needs and expectations.  They recommend and implement solutions to the more complex issues and assignments and develop process improvements and efficiencies to improve customer service.  Possesses strong skills and knowledge and provides leadership on initiatives and projects.

 

Standard Responsibilities:

• Provide a high level of customer service, continuous support, and proactive involvement to leadership and peers.
• Demonstrate a solid commitment to all aspects of safety.
• Conduct in-depth business-specific research, analyze data, interpret results, and make recommendations involving Human Services programs.
• Meet customer needs by providing sound service and responsiveness (based on proficiency level above)
• Actively seek formal and informal learning opportunities to better understand Human Services programs and procedures. (based on proficiency level above)
• Assist in the organization and filing of documentation in accordance with established procedures.
• Attend community events to promote and support programs as needed.
• Exercise sound decision making by developing alternatives and recommendations to improve work processes.
• Respond to inquiries from customers/vendors or other stakeholders regarding FE low-income programs via email, phone, or other channels.
• Resolve issues and concerns raised by vendors in a timely manner.
• Provide advice, education, and encouragement to others (based on proficiency level).
• Identify opportunities for process improvement and efficiency within the back-office operations.

 

Business Unit Specific Qualifications: 

• Full understanding of all Human Services programs.
• Ability to identify issues with program usage.
• Desire to stay abreast of changes and interpretations of programs.
• Demonstrate ability to assist with review of program materials as needed.
• Knowledgeable on SAP/CRM skills
• Full comprehension of company procedures
• Willingness to support cross-functional efforts as needed.
• Ability to present information to groups both within and outside of organization.
• Ability to assist with projects and support efforts with program updates.
• In-depth knowledge to assist other processes with interpretation issues and specific guidance on individual accounts without input from management and with complete competency.

 

Qualifications at the Associate Business Analyst Level include:

• Two or four year degree in a related discipline is preferred, with minimum 2 years relevant work experience required.  In lieu of degree, minimum 4 years relevant work experience will be required. 
• The experience must include a general understanding of the subject matter. 
• Previous experience in administrative support role, preferably in the energy or social services field.
• Sound knowledge of Microsoft Office tools, including Excel, PowerPo