811-CEC-Relationship Manager-VRM-Digital Banking Kotak 811-VRM

Job Role

• Develops and expands existing High Net worth Customer relationships for liabilities
• Deepens relationships sourcing family accounts
• Cross sells bank products & builds penetration for remote banking channels like net/mobile banking
• Informs customers of new products or product enhancements to further expand the banking relationship.
• Maintains complete relationship record for assigned customer accounts.
• Ensures high levels of customer service orientation to meet benchmark NPS.
• Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios

Job Description

• Graduate with min 2 years, or Post Graduate with a min of one year of experience
• Experience in tele-sales or relationship management in BFSI preferred.
• Certified in AMFI/IRDA
• Excellent communication skills – Verbal & Written
• Flair for Sales
• Good listening skills and strong communication abilities.