Head of Enterprise KYC Technology

About this role:

Are you passionate about technology and have a drive for excellence? This pivotal role involves driving the transformation of KYC technology across all lines of businesses into a unified Enterprise KYC platform.

The Technology for the Chief Operating Office (TCOO) group plays a crucial role in providing technology services for various key functions within the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO focuses on delivering technology solutions and managing application portfolios to support modernization and optimization efforts across these diverse business units.

Within TCOO, the Financial Crimes and Regulatory Operations team is seeking a Senior Manager to lead the Enterprise KYC Platform transformation program. The candidate will help drive design and build of the new platform, integration with upstream and downstream line of business systems and data migration from existing systems into the new platform. This candidate will build the solution using modern engineering design, automated testing practices, and consistently release to higher environments in an incremental fashion. The candidate will also identify opportunities to use Generative AI and Agentic AI solutions to increase efficiencies. 

In this role, you will:

• Manage, coach, and develop a team or teams of engineering managers and experienced engineers in specialized domain areas, in roles with moderate complexity and risk responsible for building high quality capabilities with modern technology

• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release

• Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy

• Function as the technical representative for the product during cross-team collaborative efforts and planning

• Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards

• Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high-risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement

• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed

• Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk

• Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices

• Interact directly with third party vendors and technology service providers

• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering

• Hire, build and guide a culture of talent development to have the specialized domain experience and skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers

Required Qualifications:

• 6+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education (Cloud Native, Kubernetes, Spark, Data Mesh, DevOps)

• 3+ years of management or leadership experience

Desired Qualifications:

• Expertise implementing Generative AI solutions using LLMs and open-source frameworks like LangChain, LangGraph or equivalent

• Expertise in case management / workflow systems like Camunda, Pega or equivalent