Manager, Delivery - Marketing Services

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Manager, Delivery - Marketing Services, is an integral part of our Marketing Services team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays*, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. 

*Wednesdays are not required for the Boston office location

The Opportunity

As a client-facing Manager, Delivery on the Digital Marketing team, you will lead cross-functional teams across engineering, design, strategy, and digital marketing (craft leaders) to deliver digital experiences that meet your client’s most critical business objectives. We are searching for an outcomes-driven, strong player/coach with a blend of technical acumen, strategic thinking, and exceptional leadership skills. Your ability to communicate effectively, manage risks proactively, and foster a collaborative team environment will be crucial in establishing and growing client partnerships.

Responsibilities 

• Lead complex digital projects integrating marketing strategy with technology, including enterprise web solutions, e-commerce platforms, and marketing automation systems. 
• Apply and coach teams on iteration-based SDLC methodologies while effectively collaborating with client stakeholders to ensure project success.
• Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers.
• Manage ambiguous scope effectively while maintaining alignment on scope and requirements with business and user needs.
• Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives.
• Track budget burn rates and forecast staffing needs while identifying growth opportunities through a deep understanding of client business needs.
• Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities.
• Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and ensure client satisfaction. 
• Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements.

Qualifications

• 7+ years of software development and technology consulting experience, with proven success in project/program leadership roles
• Demonstrated experience leading large-scale digital programs from discovery through deployment with distributed teams
• Experience applying various project management frameworks (Agile, Scrum, SAFe, Kanban) and adapting to different delivery environments
• Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
• Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments
• Professional or personal experience in leveraging and coaching teams on AI-driven workflows, AI-assisted development tools, and AI-assisted task completion.
• Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations
• Proven track record of building effective relationships and influencing client stakeh