Senior Product Designer, Ops

About Us 

Everything’s on the menu at Wonder. Except compromise. 

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. 

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. 

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. 

About the role 

Wonder is looking for a Product designer on the Ops Product team to build best-in-class product experiences for our internal users.  

 
The Ops Product team owns all of systems that power the tools needed to equip our kitchen and delivery teams so that they can provide the best possible experience for our customers.  This includes the kitchen display screen, kitchen order manager, dispatch portal, 3rd party aggregator, back office tools and more.  We are a cross-functional team of product managers, product designers, and product analysts.  

A portfolio is required to be considered for this role. Your design portfolio should showcase your design process and demonstrate a range of fidelity levels from start to finish.  

Key Responsibilities:  

• Own the design of end-to-end user experiences that integrate user research, customer feedback, and performance data. 

• Develop high-fidelity designs, interactive prototypes, and comprehensive design artifacts that align with product requirements and ensure seamless developer handoff. 

• Conduct usability testing to validate designs and incorporate feedback.  

• Collaborate closely with product managers, analysts, engineers, and culinary operations stakeholders to design features that drive efficiency and increased throughput in our operations 

The experience you have 

• 3-5+ years of experience designing and shipping internal tooling.  Strong plus for experience in designing operations and efficiency tools. 

• Proven ability to work with cross-functional teams and collaborate effectively in a fast-paced, dynamic and at times scrappy environment. 

• Excellent communication and interpersonal skills, with the ability to explain design decisions clearly and concisely. 

• Strong visual sensibility and ability to translate complex workflows into easy-to-understand user experiences  

• Proficiency in Figma and o