Senior Product Designer - AI & Chatbot Team

Are you prepared to lead the change in transforming the parking and EV charging space within an entrepreneurial and international environment? At EasyPark, we're on a mission to make cities more liveable, and we want you to be a key player in this journey.

As a Senior Product Designer in the AI & Chatbot team, you'll be an integral part of our team of customer-facing designers working across cross-functional teams. This team focuses on our AI-driven customer care solutions. The AI & Chatbot team’s mission is to handle customer care questions before they turn into a contact by building innovative tech solutions that proactively address inquiries, anticipate needs, and provide quick, personalized resolutions directly within the app.

Product design is essential in reaching our goal. Our design team, currently consisting of 27 members, also aspires to broaden EasyPark's offerings into new markets. This presents significant potential to improve user experience and contribute to substantial business impact.

The broader Product and Technology organization includes a genuinely diverse and distributed team of over 450 talented specialists in product, engineering, design, and analytics, located across Stockholm, Amsterdam, Basingstoke, Tallinn, Atlanta, and many more.

What you will be doing

As a Senior Product Designer at EasyPark, you'll collaborate with a cross-functional team to deliver products and features for our +30 million monthly active users. Take ownership, make a significant impact, and contribute to the team's success by employing solid work methodologies and exceptional craft skills.

Your daily tasks include hands-on work, defining customer flows, validating concepts, and creating mockups and prototypes. Actively engage in meetings and workshops with collaborators and stakeholders, taking on a facilitating role. Bring a proactive outlook to prioritize user-centric perspectives and identify additional opportunities based on insights or trends.

Key Responsibilities

• Independently lead end-to-end initiatives throughout the design process.

• Define patterns and design requirements for our B2C apps on IOS and Android.

• Collaborate cross-functionally, managing expectations and communications.

• Identify opportunities and define success metrics for your deliveries.

• Contribute to design systems and local libraries in collaboration with the Design System team.

• Advocate for design and user-centric perspectives in daily work.

• Ensure we’re shipping top-quality, impactful solutions that successfully balance business and user needs.

• Advocate and practice Accessibility best practices in your daily work.

• Balance exploration of new directions in user experience with incremental improvements.

• Proactively define and lead research projects together with our UX research team, utilizing data, insights, and user research to drive daily activities, and collaborate as necessary.

• Represent design and user perspectives in high-level discussions with key stakeholders.

Key Qualifications:

• A solid background with over 6 years in Digital Product Design.

• Proven experience in collaborating within cross-functional teams to ship impactful products.

• Worked with B2C/SaaS setting designing for IOS and Android apps.

• Effective written and verbal communication abilities.

• Leadership skills in guiding design decisions within your team.

• Demonstrated success in product-focused, outcome-driven, and high-quality shipped products.

• Proficient in Figma with strong design craft skills; expert at using various design tools for prototyping and animations.

• Capability to integrate UX research, UX writing, motion design, and design systems seamlessly at key stages in the design process.

We expect you to share an outstanding portfolio, giving a sense of your track record of shipping excellent products.

Location: This role is hybride-remote setup, based in Poland, Łódź, Gdansk or Warsaw.

Life at EasyPark Group

We are a values-driven company with an international cult