Help Desk Technical Support

Your Title: IS Help Desk Technician

Job Location: Westminster, CO

Our Department: Corporate Information Systems

Do you enjoy working in a fast-paced environment where your technical and customer service contributions enable a company to succeed?

What You Will Do

You will work with a variety of end-users including non-technical warehouse and manufacturing workers, senior management, shipping and receiving staff, and other IT professionals to support our Americas regional fulfillment center.  This position is 100% in office to support business operations that are revenue impacting.

• Support end users with desktop support and deployment of hardware and software.

• Display a high-level of customer service and professionalism.

• Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.  

• Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.

• Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

What Skills & Experience You Should Bring

• Good English verbal and written communications skills.

• Good organizational and task management skills.

• Bachelor’s Degree in Information Technology, or equivalent job experience.

• IT certifications (desired) such as ITIL, CompTIA A+, etc...

• 2+ years of related experience.

• Skills to set up, operate and troubleshoot a wide variety of equipment and systems.

• Experience with Windows operating systems, macOS, tablets, scanners, printers, and conference room equipment.

• Experience writing end-user guides and knowledge documentation.

• Experience with Google Workspace for enterprise collaboration is a plus.

Who You Are

• Builds Trust:  You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.

• Customer-centric: You have a commitment to delivering genuine customer service.

• Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.

• Patience:  You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.

• Timeliness:  End-users and colleagues expect and deserve the fastest turnaround time for communication and support. 

• Sense of urgency:  This is a fast paced environment which requires immediate attention to issues that may impact company revenue.

• Active listening: Analyze user feedback to streamline troubleshooting efforts.

• Adaptable:  You are adaptable to new situations and problems and have a flexible mindset.

• Independence: Proactively address local issues using the analytics and administrative tools available. 

• Tech savvy:  You enjoy learning new technologies and supporting end-users with their technology experience.

About Your Location

Trimble Westminster is a 240,000 square foot campus with 2 buildings where teams focus on research and new product development for the agriculture, civil construction and geospatial/site surveying industries.  The campus has an onsite gym with Peloton bicycles, weights, kettlebells, and aerobic equipment.  There are plentiful outdoor eating areas, barbeque grills for team events, and EV charging stations. 

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive.  Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience.  Our team is cohesive, supportive, and we are proud of what we do.

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