Case Manager - Transitional Housing

Description

The philosophy of our organization is that all people have the right to live without fear, abuse, oppression, and violence. Our advocacy programs embrace the philosophy that people experiencing violence and/or abuse have the potential to control their lives and can be helped in doing so through support, information, and encouragement. We believe that our organization should model behavior that is nonviolent and uses power responsibly for personal and organizational action and growth.

Position Summary

The Case Manager serves as a staff member at will of Domestic Violence Intervention Services (DVIS). The Case Manager provides inclusive and trauma-informed advocacy and case management services for Transitional Housing residents including intake, crisis intervention, individual and group sessions, and life skills education.

Essential Duties & Responsibilities

Priority 1: Equity and Inclusion

• Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace.
• Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.

Priority 2: Client Services

• Serve as an educator in life skills when residents may need extra education and support. (Interview skills, cleaning/organization skills, budgeting, etc.)
• Assist clients in obtaining services and completing necessary paperwork for such services as financial assistance, housing, food, clothing, transportation, childcare etc.
• Serve as a property manager for transitional residents including; collecting residents’ monthly housing payments and deposits, assessing damages to apartments, and preparing apartments for new residents.
• Follow up with clients on a regular basis.
• Coordinate services, within the confines of confidentiality, in a professional manner when collaborating with other service providers in order to assist residents and maintain good working relationships in the community.

Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time.

Supervisory Responsibilities: None.

Budgetary/Fiscal Responsibilities: Turning in client rent in a timely manner. Acts as a good steward of DVIS’s resources.

Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients.

Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public.

Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards.

Meetings and Training: Attend meetings and training as requested by supervisor

Requirements

Education: Bachelor’s degree required in social work, mental health, required or in a related field, or any equivalent combination of education and/or experience.

Experience: Requires a minimum of one year of supervised experience working with individuals and groups in a social service or mental health environment; experience working with a nonprofit is strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills.

Knowledge, Skills, and Abilities:

Proven computer skills including Microsoft Office Suite is necessary.

Knowledge of family systems, cultural and ethnic diversity, resident engagement, and community resources.

Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prior