Client Support Coordinator- Bilingual (Spanish) - 2023909

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Client Support Coordinator will respond to general enquiries about services provided to Spanish speaking clients, respond to phone enquiries, conduct initial contacts with clients and enter client information into the organization’s database. This position will work closely with case specialists to ensure timely contacts with clients, plan client support and monitor their progress through the period of service.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Client Services
• Respond to phone and email enquiries about services for Spanish speaking clients
• Process client applications and conduct initial contact with them
• Update client lists regularly and maintain their records in the organizational database
• Assist in producing and submitting regular program reports
• Assist in planning individual and group intakes with clients
• Other duties as assigned Administrative Responsibilities
• Maintain timely and accurate client files, case notes, and reporting records
• Enter and update client data in the organization’s database system
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Provide supervision and accountability for department interns when assigned
• Work closely with internal service teams and external service providers to ensure comprehensive service provision

Knowledge, Skills, & Abilities

• Strong organizational skills, orientation to detail and ability to maintain accurate records
• Highly self-motivated with good follow-through and problem-solving skills
• Strong interpersonal communication and conflict resolution skills
• Ability to communicate cross-culturally and adapt the approach to a service population’s cultural and socio-economic characteristics
• Ability to evaluate and respond to crises
• Ability to prioritize tasks
• Fluency in Spanish required
• Occasional evening or weekend hours may be needed
• Valid driver’s license, regular access to a vehicle, and ability/willingness to drive 15-passenger van

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Fluency in English and Spanish
• Cross-cultural experience
• Minimum required education: high school diploma
• Basic MS Office skills
• Fluent Spanish speaker. Microsoft Office expert.

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs: Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield Insurance World Relief pays 100% for eligible employees:- Group Term Life (empl