GENERAL MANAGER

Description

Job Summary/Purpose:

The General Manager is responsible for all store operations and ensures efficient and profitable execution of Friendship Kitchen Food programs, policies, and expectations through his/her store team. The General Manager creates an environment that delivers Wicked Awesome Customer Service (WACS) in a clean, friendly, and safe manner. The General Manager position is hands-on and will involve performing any, and all store related functions that are required.

Key Responsibilities:

•  Ensure Wicked Awesome Customer Service (WACS) is being provided to our customers each day and assist guests on inquiries and complaints.
• Ensure consistent high-level merchandising of store products and maintain awareness of monthly promotions and signage. 
• Adapts to the changing needs of the business
• Control labor costs, supplies, cash, and inventory within budget to maximize profitability.
• Work directly with the Store Auditor to resolve issues, update information, and otherwise assure accuracy of daily reports.
• Review shift reports and assure that all reports and funds reconcile and balance per company policy. 
• Train and development of all team members in all aspects of the business and work with employees to document performance issues.
• Perform routine inventory counts for cigarettes, lottery tickets and other items as required per company policy
• Review gas pricing for designated area competition twice per day, or as needed. 
• Report pricing to corporate as needed.
• Develop weekly store staffing schedule, assuring store open hour coverage for prime sales hours and slow periods, focused on staffing to store staffing standards and minimizing overtime.
• Comply with and enforce all safety, security, environmental regulations, emergency operation procedures, company policies, procedures and guidelines.
• Ensure the Kitchen is adhering to the FriendShip Kitchen Food Program. 
• Ensure menu items are served at high quality and standards of FriendShip Kitchen.
• Ensure Presentation is accurate and appealing to the customer. 
• Ensure proper ordering, receiving, storage, and replenishing foodservice items as needed. 

Success Measures:

The effectiveness of the General Manager position will be evaluated on the following criteria:

• The completion of an annual Employee Performance Review by the District Manager
• Sales performance of assigned store
•  Margin performance of assigned store
•  Labor/Payroll control of assigned store
•  Maintenance of a high performing, motivated and efficient store staff
•  Maintenance of a high level of customer service for the assigned store
•  Expense control of assigned store
•  Inventory accuracy and stocking levels/turns of assigned store
•  Ratings of assigned store via Mystery Shopper and other independent store evaluation programs.
•  Performance results of Store Audits of assigned store.

Performance Evaluation

The effectiveness of the General Manager position will be evaluated on the following criteria:

• The completion of an annual Employee Performance Review by the District Manager
• Sales performance of assigned store
• Margin performance of assigned store
• Labor/Payroll control of assigned store
• Maintenance of a high performing, motivated and efficient store staff
• Maintenance of a high level of customer service for the assigned store
• Expense control of assigned store
• Inventory accuracy and stocking levels/turns of assigned store
• Ratings of assigned store via Mystery Shopper and other independent store evaluation programs.
• Performance results of Store Audits of assigned store.

Direct Reports

Assistant Managers and FriendShip Associates 

Requirements

Skills & Qualifications

Required:

· High School Diploma or equivalent with minimum of two years experience in retailing, convenience or fast food industries. 

· Basic computer/systems literacy (e.g., Back Office System, Word, e-mail) 

· Knowledge of financial management 

· Ability to be on call 24 hours a day, seven days a week, 

· Demonstrate leadership skills 

· Communicate in a clear, concise, understandable manner, and listen attentively, comprehend material, and provide instruction to all employees. 

· Strong administrative, analytical, and interpersonal skills.

Preferred:

· Management experience

· SafeServ food service certificati