Assistant Director, Event Services and Student Employment, Office of Student Engagement

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

The Assistant Director, Event Services and Student Employment is responsible for reservations and event planning for internal and external entities in all Campus Programs and Services facilities and will provide exceptional customer service for all venues managed by our department. The Assistant Director is responsible for student employment hiring, training, and professional development for all Campus Programs & Services areas. This position will ensure we foster a sense of belonging in the spaces we manage that supports a vibrant and engaged campus community. Performs various administrative duties, including but not limited to scheduling, policy development and interpretation, stakeholder engagement, and special projects. Supervises University Telephone Operator and student employees.

* This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions:

Reservation Management 

• Manages the complete reservation process for Campus Programs and Services (CP&S) venues, including Benson University Center, Manchester Plaza, Hearn Plaza, Tribble Courtyard, Davis Field, Reynolda Hall Green Room and Patio, using the Accruent Event Management System (EMS).
• Serves as the primary point of contact and client interface, providing exceptional customer service while documenting all reservation details to ensure successful event execution and a seamless process for customers and staff.
• Supports operational efficiency and data integrity by maintaining all event information within the EMS system and communicating critical details to necessary service teams.
• Executes key reporting functions by collecting, compiling, and analyzing assessment data (including facility usage, reservation volume, and sales data) to support strategic projects and inform future decision-making.
• Manages interdepartmental relationships with space managers to effectively utilize and enhance the reservation process through DeaconSpace and the EMS system.

Staff Supervision and Student Employment 

• Supervises the University Telephone Operator, a full-time professional staff member.
• Manages the entire employment lifecycle (hiring, training, evaluation, and professional development) for a team of 50-70 student staff.
• Implements comprehensive student employee learning outcomes and manages assessment systems to measure proficiency in all core job responsibilities.
• Enhances the student employment experience by creating, delivering, and assessing training and development programs.
• Coordinates and executes all employee engagement initiatives, including orientations, regular staff meetings, and employee appreciation events.
• Develops and maintains employee resources, including the official employee handbooks and key staff documentation.
• Provides assistance in oversight and forecasting of the student employee salary, training, and equipment budgets.
• Leads the Benson University Center Information Desk staff of 15+ students, including training, scheduling, and supervision.

Event Planning and Customer Service 

• Collaborates with CP&S staff to facilitate the logistical planning, coordination, and execution of events across all CP&S venues.
• Develops and implements policies, procedures, and systems to ensure safe, efficient, and high-qu