Mortgage Early Default Counselor

Title: Mortgage Early Default Counselor

Primary Location:  Grand Rapids

Employee Status: full-time hourly

Estimated Hours/Week:  38

Remote:  No

What You’ll Get: (note varied offerings based on role and hours) 

• Weekly Pay 

• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision 

• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) 

• Retirement options like 401 (k) with company match and pension. 

• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. 

• Tuition reimbursement 

• To see a full list of our benefit offerings – check out this helpful guide!

About this position: 

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.

What you’ll do: 

• Educate members of the benefits of fulfilling their mortgage payment obligations

• Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.

• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.

• Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.

• Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures.

What You’ll Bring: You’ll like this position if you are...

• One to three years of similar or related experience.

• Ability to drive and have a valid driver’s license.

Who We Are: 

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.  As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs. 

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.