Business Banking Performance Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description Summary:

The Business Banking Performance Manager helps drive revenue growth through deepening and acquiring client relationships, driving a positive customer experience, and contributing to operational excellence.  The Business Banking Performance Manager works closely with the Region, Division, and Sales Performance leadership team to deliver integrated and impactful solutions & responsible growth. This is achieved via successful inspection & execution of the sales playbook and building relationships with key partners.

Responsibilities:

• Provide timely feedback on Client Experience and Market strategy opportunities

• Support focused client relationship care training to improve BBRM performance with effective, professional representation of brand and offerings

• Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience

• Cultivate & foster an environment amongst the team of mirroring positive behaviors and valuing community involvement

• Evaluate overall effectiveness of sales activities through data analysis and coordination of client sales processes and activities

• Identify, develop, and implement solutions/strategies that address key business priorities

• Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and retention of top talent

• Drive the end-to-end process and management of new hires, recruiting and developing talent, mentoring, training, and coaching sales teams to improve sales performance

Required Qualifications:

• 3+ years’ experience leading, coaching, and managing high performing sales teams

• Business banking acumen in portfolio management and client management

• Track record of creating collaborative partnerships that deliver value for customers, partners, and the organization

• Strong interpersonal communication, coaching, persuasion, conflict management, and presentation skills

• Demonstrated confidence in tailoring messages horizontally and vertically throughout an organization

• Ability to travel within the market weekly and travel some overnight monthly

Desired Qualifications:

• 5+ years’ experience leading, coaching, and managing high performing sales teams in financial services

• Root cause analysis and action planning

• Pipeline development and management

• Virtual and in-person experience delivering classroom training or skill building exercises

• Formal small business or commercial credit/lending training

• Bachelor’s Degree in Business, Finance, Economics, or related field

Minimum Education Requirement:

High School Diploma/GED/Secondary School or equivalent

Skills:

• Executive Presence

• Pipeline Management

• Coaching

• Collaboration

• Business Acumen

• Strategic Thinking

• Presentation Skills

• Problem Solving

• Influence

• Active Listening

• Drives Engagement

• Decision Making

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - OH - Cleveland - 1375 E 9TH ST - 1 CLEVELAND CENTER (OH4375), US - OH - Columbus - 8890 Lyra Dr - Polaris (OH4675)

Pay and benefits information

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