Technical IT Support Specialist, Senior (Job 1381)

<p class="iCIMS_InfoMsg iCIMS_InfoField_Job"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>About Us</strong></span></p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.</span></p> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Overview</strong></span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">The Technical Support Specialist, Senior provides advanced IT support for Windows and Apple systems in an enterprise and research environment, troubleshooting hardware and software issues, supporting specialized scientific equipment, managing system setup and backups, and assisting users through multiple support channels while recommending solutions and promoting effective technology use.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Responsibilities</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Technical Support Specialist will provide on-site support through various methods, including window walk-up, phone calls, or ServiceNow support tickets. The support will include, but not be limited to, the following tasks:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide tier 2 and tier 3 hardware and software support for both Windows and Apple-based personal computers in an enterprise and research environment.<