Patient Liaison Specialist - Cosmetic Center

The Patient Liaison Specialist plays an integral role in creating a premium customer service experience while also providing operational support to ensure efficient business practices. Conveys an impression which reflects favorably upon the public relations of the institution. The individual is responsible for responding to patient and guest inquiries, actively promoting services and products, patient/guest check in and check out, payment transactions, clinical functions, and supporting the patient care providers with service tasks and maintaining inventory. Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices. Provides administrative support for provider calendars and independently identifies access issues and opportunities for improvement. Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs. Accuracy and thoroughness in all patient-related activities, including electronic communication, is critical. Other job-related duties as assigned by leadership including training of new employees.

Associate degree or equivalent and minimum one year of customer service or scheduling experience or High school diploma with a minimum of two years of medical experience or customer service experience. Must have intermediate math skills and knowledge of proper phone etiquette. Must demonstrate strong verbal and written communication skills. Associate Degree preferred.Must possess strong computer/technical and office skills. Past performance should demonstrate organizational skills, and the ability to communicate effectively with others. Must be able to efficiently handle a wide variety of tasks simultaneously and flourish in an extremely fast-paced environment. Attention to detail is a key factor for this position as well as being able to work independently of others.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.