About the Team

Bbot is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need — all in one place — reliable online ordering, reporting & analytics, targeted marketing, and more.

We know that every restaurant is unique, so we built our software to be as flexible as you need. Bbot powers the Friday night dinner rush, the weekend brunch reservations, and everything in between.

About the Role

Bbot, powered by DoorDash is looking for a Go to Market Strategy & Operations Senior Associate to grow Merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform. You'll work cross-functionally between our sales, launch, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Senior Manager, Bbot S&O within our Platform Operations organization. Once our offices reopened in 2023, we expect this role to be hybrid with some time in-office, some time remote, and some time traveling on-site to managed Merchants.

You’re excited about this opportunity because you will…

• Create and execute plans against Merchant growth strategy, identifying areas of opportunity, building the plan and executing to drive outcomes
• Implement programs across process, product, and people to move the numbers
• Use data-driven analysis to run process improvement tests
• Build models and process flows to evaluate quantitative and qualitative business cases for process improvement opportunities
• Manage projects with our sales, launch, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company
• Influence and motivate people at all levels across a variety of job responsibilities
• Independently translate high-level goals into relevant plans

We’re excited about you because…

• Bachelor’s degree or equivalent experience in finance and accounting
• 3-4  years of work experience in account management, systems implementation, as well as administering Salesforce, Hubspot, or a similar CRM system
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Participated in a successful business process change (measured by adoption). Helped identify the business opportunity/challenge, implement process improvements and tools, and enable stakeholders on process changes.
• Experience working successfully cross functionally with individual contributors
• Excellent external and internal customer support skills
• Proven ability to provide an analysis that impacted a division (ex. SDR, CSM) level decision
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Proven ability to provide an analysis that impacted a department (ex. Sales, Customer Success) level decision
• Experience administering a Configure, Price, Quote (CPQ) tool and process
• Experience working successfully cross functionally with other department leads
• Experience with operationalizing, reporting, and ownership on critical SaaS metrics (new bookings, churn, SDR/AE attainment)
• Ownership of a business-critical Salesforce/CRM process
• Ownership of software procurement and implementation
• Proficient with SQL and business intelligence tools especially as it relates to metrics you own
• Proficient with API concepts and use of Automation/Integration platforms

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversit