Senior Manager, Commercial Renewal Sales

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Manager Renewal Sales will manage the Renewal Sales team, partnering with Geographic Enterprise Sales leadership and developing/managing processes to support the customer renewal process. You will also manage multiple Sales Area renewal process to maximize revenue growth for ServiceNow.

Renewals are the life blood of a SaaS company's revenue stream and this leadership role will focus on the achievement of renewals targets while also not competing with the Enterprise Account Sales teams. The renewals sales organization is a support organization to the subscription Enterprise Account Representatives.

What you get to do in this role: 

• Partner with the <Region/Markets> Renewals leaders to refine our renewals strategy, process, and engagement with <Region/Market> Sales teams
• Ensure that Renewal procedures are understood and implemented across the teams
• Manage the <region/market> renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
• Partner with <region/market> Sales leadership to ensure understanding of our go-to-market sales/renewals programs
• Provide role clarity for team members and link departmental goals to the larger organization
• Create summaries of performance metrics that help the <region/market> sales organization focus on renewals execution, customer success and account planning for the renewal
• Engage with the operations team to establish analysis of trends and performance to identify greater efficiencies and achieve operational excellence. Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners
• Assist Sales or Renewals reps and leadership with renewals negotiations
• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

Qualifications

In order to qualify for and be successful in this role, you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of strong sales experience in Renewals, Sales or Sales Operations within software or solutions sales organization
• 2+ years leading a team
• Experience optimizing results based on financial knowledge and an operational mindset
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience driving customer success in a "win as a team" environment

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you