Director of Data Services

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday!

PURPOSE OF THE JOB

The purpose of Director of Data Services is to lead the strategic direction and operational excellence of Data Engineering, Enterprise Business Intelligence (BI), and Enterprise Data Governance at ICW Group. This position ensures the integration of data services with business objectives, providing technical leadership to deliver scalable, high-quality data solutions that drive informed decision-making and sustained financial growth. The Director of Data Services will champion innovation, governance, and efficient data practices to support both tactical and strategic business goals. This position reports to the AVP of Technology and Data Engineering and will be a key member of the Data Technology leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads operational and strategic planning for Data Engineering, Enterprise BI, and Data Governance, ensuring alignment with business needs, project prioritization, and effective resource allocation.

• Develops, implements, and manages data strategies and technology roadmaps, ensuring scalable and secure data architectures that support the company’s growth and innovation objectives.

• Plans, coordinates, and directs all operational activities related to data management, data engineering pipelines, business intelligence platforms, and governance frameworks to support mission-critical business functions.

• Partners with senior leadership and cross-functional teams to identify, evaluate, and deploy data-driven solutions that optimize operational efficiency and enhance decision-making across the organization.

• Oversees and provides technical direction for key data initiatives, including cloud data platforms, analytics tools, data security, and compliance, ensuring alignment with long-term business and IT goals.

• Collaborates with IT and business leaders to develop, refine, and execute data strategies that drive enterprise-wide value, promote data stewardship, and maximize the company’s data assets.

• Fosters a culture of innovation, continuous improvement, and data-driven decision-making across all levels of the organization, ensuring teams are equipped to meet future business challenges through cutting-edge technologies.

Provides strategic oversight and ensures operational excellence across Data Engineering, Enterprise Business Intelligence, and Data Governance programs.

• Defines and communicates project milestones, data service level agreements (SLAs), and resource allocation to the executive team, department leads, data engineers, analysts, and end users.

• Develops and reviews budgets for data-related initiatives and ensures alignment with organizational goals, financial guidelines, and strategic objectives.

• Monitors the performance of data systems, pipelines, and platforms to assess operating costs, productivity, and scalability requirements; ensures the systems meet business growth demands.

• Benchmarks, analyzes, and reports on data management processes, BI infrastructure, and governance practices, making data-driven recommendations for continuous improvement.

• Oversees the deployment, monitoring, maintenance, and development of data architectures, cloud platforms, and analytics tools within the portfolio, ensuring high availability and performance.

• Collaborates with the enterprise PMO to support business case development, cost/benefit analyses, and financial justification for data investments and initiatives.

• Leads research