Fleet Maintenance Manager – Commercial Transit (Queens, NY)

Location: Queens, New York (On-Site)

Schedule: Full-Time | Thursday through Monday (Weekends Required)

Days Off: Tuesday & Wednesday

Reporting To: National Fleet Manager

About Us

We are the operational force behind TopView Sightseeing and Tea Around Town (TAT), running a premier, high-volume commercial passenger motorcoach and double-decker fleet across New York City. Operating a dynamic, 24/7 transportation network, we are building a best-in-class fleet maintenance culture focused on safety, reliability, and precision execution. Backed by national corporate support and modern diagnostic infrastructure, our shop maintains the assets that power some of the most recognized luxury and tourism experiences in the NYC market.

Job Description

We are seeking a highly disciplined, hands-on Fleet Maintenance Manager to command daily maintenance operations for our commercial passenger fleet based in Queens, NY. This is not a passive desk job; it is a high-impact, execution-focused role requiring sharp leadership, technical vehicle fluency, and an unwavering focus on fleet uptime.

Reporting directly to the National Fleet Manager, you will lead our local technician teams, strategically prioritize mechanical throughput, and guarantee that our assets meet absolute safety, compliance, and brand standards before rolling out onto the streets of New York City.

Core Responsibilities

• Shop Throughput & Fleet Uptime: Direct all day-to-day operations of the Queens maintenance facility to ensure maximum fleet readiness and zero missed departures.
• Personnel Leadership & Accountability: Supervise, schedule, and coach a team of diesel technicians. Hold frontline staff strictly accountable to efficiency metrics, repair safety, and labor hour targets.
• Real-Time Triaging: Dynamically assign and prioritize preventative maintenance (PM), diagnostics, heavy-duty electrical troubleshooting, and emergency work orders based on live operational demand.
• DVIR & Compliance Ownership: Review, action, and close out all driver-reported DVIRs (Driver Vehicle Inspection Reports) daily to guarantee mechanical safety.
• Data & Work Order Management: Oversee the complete lifecycle of all digital work orders, tracking labor hours, parts allocation, technician productivity, and asset repair histories in real time.
• Live Driver Support: Act as the primary point of contact for drivers experiencing on-road issues; provide clear, composed troubleshooting support via phone and coordinate rapid-response roadside assistance or towing vendors if required.
• Shop Administration & Compliance: Manage local shop scheduling, employee timekeeping, tool/facility maintenance compliance, and payroll-related reporting.

Job Qualifications

The Non-Negotiable

• The Grid-Lock Schedule: Absolute, uncompromised commitment to a permanent Thursday through Monday shift. This is a high-volume, peak-weekend operation. Complete dependability and responsiveness during these specific days are absolute conditions of employment.
• The 50+ Hour Requirement: This is a senior operational leadership role, not a punch-the-clock desk job. Successfully managing fleet throughput, DOT compliance, and a 24/7 transit network requires a minimum commitment of 50 or more hours per week.

Professional Experience & Leadership

• Fleet Management Experience: 5+ years of progressive experience as a Fleet Maintenance Manager, Shop Supervisor, Lead Inspector, or senior-level heavy-duty shop foreman.
• Personnel Command: Proven track record of managing, scheduling, coaching, and h