Coordinator, Partner Services - NBC Sports Next

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; and GoMotion, sports and fitness business software solutions.

At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

Come join us as we work together as one team to innovate and deliver what’s Next.  

Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Job Duties

• Partner Services is on the front line of our business, so you will provide top-tier service to all our platform’s course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our team’s speed, accuracy, resourcefulness, and team culture.
• Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
• Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
• Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.
• Participate in outbound sales initiatives, lead generation and projects as they arise.
• Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com.
• Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

Qualifications

Basic Qualifications

• Detail-oriented self-starter with outstanding interpersonal skills both verbal and written
• Ability to handle multiple projects simultaneously
• Strong time management skills
• Strong communication skills
• Strong teamwork skills
• Strong computer/internet skills required (i.e. Excel, Google Docs)

Desired Qualificatio