Business Process Automation & Reseller Onboarding Specialist - Bilingual in Spanish

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Salary - up to $30 per hour.

Position Summary

At Ingram Micro, we are transforming how we serve our customers by leveraging automation, intelligent workflows, and AI-enabled technologies to create a more efficient and seamless customer experience. We are seeking a Business Process Automation & Onboarding Specialist to drive process automation initiatives that reduce manual effort, improve operational efficiency, and enhance the customer onboarding journey.

• Execute on E2E On boarding opening account process.
• Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
• Design, develop, implement, and maintain automated workflows using Microsoft Power Automate (Power Automate Flow) and other automation technologies.
• Maintain and optimize existing automations, ensuring workflows remain accurate, reliable, and aligned with evolving business requirements.
• Collaborate with business stakeholders to gather requirements, evaluate current-state processes, and recommend scalable automation solutions.
• Streamline customer onboarding activities, including customer screening, documentation review, approval workflows, and customer communications.
• Automate operational activities such as customer account maintenance, status updates, notifications, and approval routing.
• Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
• Evaluate and implement AI-enabled solutions that enhance business processes, reduce manual work, and improve decision-making.
• Monitor automation performance, troubleshoot issues, and continuously improve workflow effectiveness.
• Develop process documentation, workflow diagrams, standard operating procedures, and training materials to support operational excellence.
• Track key performance metrics and recommend process improvements that drive measurable business outcomes.
• Ensure automation solutions support organizational compliance, governance, and operational standards.

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or a related field, or equivalent professional experience.
• Bilingual proficiency in English and Spanish (written and verbal).
• 1+ years of experience in business process automation, workflow optimization, business operations, customer onboarding, or continuous improvement.
• Hands-on experience with Microsoft Power Automate (Power Automate Flow/MS Flow).
• Experience improving operational workflows through automation and process optimization.
• Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.
• Strong analytical, organizational, and problem-solving skills with the ability to identify process gaps and implement practical solutions.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.