Full Stack Conversational Designer

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Full Stack Conversational Designer is a member of the Digital Product Team responsible for AI training, designing conversation flows, content creation for chatbot & voice experiences, and optimizing product discovery through internal site search. The role leverages large language models (LLMs) to craft engaging and effective interactions. This position works closely with the product management team to ensure that we are building the right things at the right time, understanding the market and both internal and external customer needs. The designer keeps quality at the forefront of the team’s efforts and collaborates with people from business and technical backgrounds daily.

What you will do:

• Execute along the entire design process from strategy to research to final UI, and when appropriate even code

• Anticipate customer intent for both conversational prompts and internal search queries to ensure a smooth, positive, and efficient product discovery experience

• Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience

• Turn data into understanding; using internal site search analytics and conversational insights to improve product taxonomy, search filtering, and conversational flows.

• Turn knowledge or complex business process into a natural conversation

• Structure conversations (flows)

• Research to understand how people talk and what their needs our, specific to our bots

• Study different ways that users ask for things or express the same idea

• Write and test sample dialogues to inform design of conversational experiences

• Build and integrate Dialogflow agents to power intuitive, user-centered conversations

• Create best practices for conversational experiences

• Turns words into resonating dialog

• Adding tone of voice and personality(persona) to the conversations

• Apply psychology- understanding the human centric part of the conversation

• Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals.

• Collaborate with product management to use customer feedback, research,  market and data analysis to validate product/service roadmap direction.

• Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work. 

• Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products.

• Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives.

• Performs other duties as assigned.

• Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions.

• Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices.

When you will work:

• Monday to Friday, 8 am to 5 pm

• 4 days in office in Wyoming, MI and 1 day remote

What you will bring to the table:

• Bachelor's Degree in Information Technology, Business Administration or related field required

• Leading SAFe (SA), SAFe for Teams (SP)or SAFe Product Owner/Product Manager (PO/PM) Conversational Design, Prompt Engineer Certification preferred

• 2+ years of business or systems analysis experience preferred

• Conversational Design Certified preferred

• Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus

• Able to prioritize work by thinking holistically to consider customer and enterprise needs, not just team needs

• Able to decompose complex features into user stories that can be completed in a few days 

• Able to tell a story and help the team demonstrate its results, even when the solution may not have a user interface 

• Able to negotiate with business and technical colleagues at several levels in the organization 

• Familiar with different interactions on desktop, tablet, and mobile devices

• Understanding of user cente