Director, Digital / Technical Product Manager – Investment Services Company (ISCO) Digital and Design Team

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a Director, Digital / Technical Product Manager, to join the ISCO Digital and Design Team.  This is a critical Digital product-management role within the USAA Investments advisory business. This Director will have accountability for owning and developing the Investments Servicing value-stream work, while working in partnership with a cross-functional-journey team. This Digital product manager Director will set the vision for the cross-functional tea, serve as voice of the customer, and oversee the work prioritization and execution for the servicing-value-stream. He/she will be managing the day-to-day working of a cross-functional team, and partnering with the IT lead, Development product owners, and cross-functional team members to research, design, develop, test and subsequently ongoing-manage and deliver the best-in-class member-and-advisor experiences for investment services. The Director will be directly responsible for managing the suite of investment-servicing business requirements that must adhere to Regulatory requirements while also addressing Digital and Design Governance standards and internal process-needs for both Members and Advisors and move with speed towards execution in partnership with USAA IT and external business-partners. The Digital Director will also be responsible for collaborating across the ISCO value-stream to ensure a smooth end-to-end member experience. In addition, this ISCO Digital Director will also be the primary touchpoint for maintaining alignment with the USAA Association Digital teams for all digital scopes related to Investment-servicing.  

This role leads teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversee highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborate with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems while maintaining situational awareness of the market in order to maximize the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Plano, TX. or Tampa, FL campus. Relocation assistance is not available for this position

What you'll do:

• Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.

• Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.

• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''''vertical'''' market.

• Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.

• Applies product management expertise in state-of-the-art digital and technology domains.

• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.

• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.

• Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.

• Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.

What you