Senior Key Account Administrator

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Senior Key Account Administrator role will be a multi-faceted role within the Sales Department in North America. The Senior Key Account Administrator will be responsible for managing and supporting key customer accounts, while also managing a team of Key Account Administrators. This role involves coordinating with internal teams, handling customer inquiries, processing orders and maintaining strong relationships with clients. The ideal candidate will have a friendly and positive leadership style, eager to learn and willing to meet the needs of our clients and support team members with their day-to-day responsibilities and growth opportunities.

You'll be:

Team Management

• Managing a team of Key Account Administrators working with high-profile accounts ensuring data integrity, strategic communication, and proactive problem-solving.
• Train and mentor team members – sharing best practices and improving team performance.
• Actively participating in all day-to-day client and team workloads, processes and Key Account requirements.
• Providing a voice to the Key Account Administrator team by sharing feedback and status updates to both company leadership and the Director of Key Accounts regularly.
• Anticipating the needs of your team and the needs of the business to find solutions.

Account Management & Customer Relations

• Building and maintaining strong, strategic relationships with key clients.
• Acting as the primary liaison between key clients and internal teams, ensuring seamless communication and delivery of client expectations.
• Anticipating client needs and proposing tailored solutions to enhance satisfaction and outcomes.
• Developing and implementing tools, resources, and strategies to optimize the client experience.
• Monitoring stock levels to meet customer expectations and questions.

Order Processing & Coordination

• Overseeing end-to-end order processing, from order entry to delivery, ensuring accuracy and timeliness.
• Leading cross functional coordination – logistics, finance and sales partners.
• Assisting in documentation to ensure accuracy and compliance matching customer requirements.

Process Improvement

• Identifying areas for process optimization to enhance efficiency in account administration.
• Ensuring all transactions comply with company policies.

Collaboration & Support

• Supporting Key Account Managers in developing account plans.
• Assisting with pricing, quotations and contract details as needed.
• Performing additional duties as required to support departmental goals.

You'll have:

• Experience leading a team
• 5+ years of experience in a customer-facing role, ideally within account management or B2B sales administration.
• Proven experience managing high-value client portfolios with a focus on strategic relationship building.
• A proactive and resourceful approach to addressing challenges and identifying opportunities.
• Advanced skills in data analysis and interpretation, with the ability to turn insights into action.
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities effectively.
• Outstanding verbal and written communication skills, including the ability to present to and influence clients and internal stakeholders.
• A strong attention to detail and a commitment to accuracy in all tasks.
• Leadership qualities, including the ability to mentor and guide junior team members.
• Proficiency in Excel, PowerPoint, and familiarity with CRM or ERP systems; experience with SAP is a plus.
• A team-oriented mindset with the ability to collaborate across departments to achieve common goals.

Our Perks & Benefits:

• Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
• Medical, Dental, Vision and other Benefits - Jellycat offers medical