PRN Telecom Support Analyst

Community Hospital Corporation (CHC), a DFW Top 100 Employer, is seeking a PRN Telecom Support Analyst to work under the direction of the Funding Program Manager assisting in the day to day management of CHC’s funding service line.

The PRN Telecom Support Analyst will work within the CHC funding service line, assisting in the day to day operation by completing and submitting the appropriate documentation to appropriate agencies, interfacing with clients and governmental agencies, as well as developing and presenting regular client reports and CHC reports.

Skills and Knowledge

• Database software experience and ad hoc reporting
• Ability to organize and manage multiple priorities
• Ability to work independently
• Ability to communicate and relate well with others
  • Communicates openly, respectfully, and in timely way
  • Shares information appropriately
  • Keeps others well informed
  • Encourages others to share contrary views
  • Responds in a timely manner to messages/requests
  • Expresses self well in writing
• Ability to clearly communicate technical terms and applications to non-technical personnel.
• Ability to listen to the wants and needs of the users and others who work with the network
• Work well with all levels of management in various settings (in person, conference calls, webex, etc).
• Possess a strong customer and service to others orientation
• Requires independent analysis, communication and problem solving.

• Strong communication skills and must be detail oriented and methodical in their work

Requirements

Experience and Education:

• Minimum 1 year clerical, administrative or customer service experience.
• Minimum 1 year website and user interface navigation experience.
• Associate's degree or the equivalent in education, certifications and related experience.

Responsibilities:

• Work with VP to track client telecommunications vendors, accounts and corresponding vendor contact information.
• Website and user interface navigation to obtain documentation and information related to client telecommunications vendors and accounts.
• Other duties as assigned.

General Duties

• Exhibits appropriate quality service behaviors in meeting and/or exceeding the needs of departmental customers, co-workers and others they encounter as representative of CHC.
• Upholds and supports the company’s mission, vision, goals, and objectives