Benefits Coordinator-Associate (UTHP Andi RII MRI McDermott)

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Greets patients, verifies insurance coverage and eligibility, reviews new patient registration and obtains authorizations.   Assists in the collection of copays and enters new patient information.   Maintains medical and insurance referral records and prepares patient charts; ensures test results are filed.   Handles and answers all phone calls and transfers calls to the appropriate departments as needed.   Manages patient appointments according to the physician's schedules and/or protocols.   Performs all other duties as assigned.   Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.   Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.   Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.   Proficient computer skills using Microsoft Office and database programs.   Excellent verbal, written and interpersonal communication skills.  

 

EXPERIENCE:

• One (1) year of directly related experience is required.  

EDUCATION:

• High school diploma or GED is required