Accounts Receivable Service Administrative Representative

Description

The Accounts Receivable Service Administrative Representative will be responsible for providing assistance to the Service Accounts Receivable department.

Requirements

• Send daily invoices to customers 
• Assist with answering incoming calls to the AR department
• Respond to emails received in the AR inbox
• Interact with customers to resolve any outstanding issues and ensure accurate updates to their accounts 
• Process ACH and credit card payments
• Send statements to outstanding customers
• Help with resolving billing discrepancies and work closely with other departments to ensure prompt resolution 
• Assist with submission of invoices through vendor portals
• Provide customer reports upon request
• Send daily Dunning Letters 
• As needed, assist with collection calls and make proper updates in the system
• As needed, carry out collection and reporting activities according to specific deadlines
• As needed, monitor customer account details for non-payments, delayed payments and other irregularities

Training and Certification Requirements:

• Superior spreadsheet skills & knowledge of Microsoft Excel & Google Suite
• Expertise in additional software (including Intacct, ComputerEase, and Service Trade)
• Excellent written and verbal communications skills
• Possess strong skills in organization and time management
• Ability to analyze and solve problems