Support Enforcement Specialist Senior, Newport News District Office, W1997

Title: Support Enforcement Specialist Senior, Newport News District Office, W1997

State Role Title: Prog Admin Specialist I

Hiring Range: $52,000 - $62,000, commensurate with experience

Pay Band: 4

Agency: Department of Social Services

Location: DCSE NEWPORT NEWS

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

The Support Enforcement Specialist Senior (SES) serves as a program agent for assigned child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include locating non-custodial parents; establishing paternity; determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions. The SES Senior provides testimony in court proceedings when required. Manages a substantial caseload in volume and complexity, drawing on a range of case management processes to influence noncustodial and custodial parents and to support their children. The SES Senior will provide direct support to the Division of Child Support Enforcement.

Additionally, the SES Senior position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children. Employees are expected to meet defined performance benchmarks and goals to ensure efficiency and accountability in our fast-paced work environment.


Please note: The Newport News District Office will be relocating. During this temporary transition period, the Newport News Office will operate from the Suffolk District Office located at 7007 Harbourview Blvd, Suite 106, Suffolk, Virginia 23435.

Minimum Qualifications

Must have demonstrated ability to:

-interpret and apply child support enforcement laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
-give guidance to others that promotes teamwork, improving member contributions and team results.
-Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
-Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
-Work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals.

Skill in:
-Information collection through interviewing and obtaining/reviewing records, and documents and the ability to analyze and determine the appropriate action in order to achieve results.
-Reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results.
-Effective oral and written communication.
-Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.

Additional Considerations

Work experience in case management, gathering and organizing client documentation to process financial transactions and/or account reconciliation. Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony. Work experience in child support enforcement. Work experience in the collection of past due accounts.

Where “work experience” is listed in the additional considerations above, the consideration is recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.

Where “work experience” is listed in the additional considerations above, the consideration are jobs whose duties show that the “working experience” was a primary purpose of employment.

Special Instructions

You will be provided a confirmatio