Customer Account Representative

Company Description

Swift7 Consultant is a leading solutions partner specializing in strategic planning, project coordination, and client-focused operational excellence. We bring clarity, structure, and innovation to every initiative we manage. Our team is dedicated to delivering high-quality results while fostering a work culture built on integrity, continuous improvement, and professional growth. As we expand our portfolio, we are looking for detail-oriented and driven individuals who are ready to contribute to meaningful, impactful projects.

Job Description

We are seeking a dedicated Customer Account Representative to join our team in Washington, DC. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with accuracy, care, and professionalism. You will manage client accounts, support daily inquiries, and collaborate with internal teams to provide seamless service. This position is ideal for someone who enjoys building strong relationships, solving problems, and contributing to a high-performance client service environment.

Responsibilities

• Serve as the main liaison for assigned client accounts, providing timely and accurate assistance.

• Manage client inquiries, requests, and account updates with attention to detail and professionalism.

• Maintain organized client records and ensure all information remains current.

• Coordinate with internal departments to resolve issues and support client objectives.

• Ensure client satisfaction through clear communication, follow-up, and proactive service.

• Prepare reports, documentation, and account summaries as needed.

• Contribute to continuous improvement by identifying opportunities to enhance the client experience.

Qualifications

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• High level of professionalism and client-focused mindset.

• Strong organizational and problem-solving abilities.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in basic office software and comfort navigating client management systems.

Additional Information

• Competitive salary of $56,000 – $60,000 per year.

• Opportunities for professional development and long-term career growth.

• Supportive and collaborative work environment.

• Comprehensive training to ensure long-term success in the role.

• Stable full-time position with clear advancement potential.