Cloud Operations Engineer

Exabeam is a global cybersecurity leader that delivers AI-driven security operations. The company was the first to put AI and machine learning in its products to deliver behavioral analytics on top of security information and event management (SIEM). Today, the Exabeam Security Operations Platform includes cloud-scale security log management and SIEM, powerful behavioral analytics, and automated threat detection, investigation and response (TDIR). Its cloud-native product portfolio helps organizations detect threats, defend against cyberattacks, and defeat adversaries. Exabeam learns normal behavior and automatically detects risky or suspicious activity so security teams can take action for faster, more complete response and repeatable security outcomes.

Detect. Defend. Defeat.™ Learn how at www.exabeam.com. 

Exabeam is looking to enhance the 24/7 - Production Support team. In this role, you will help improve the response to alerts, manage escalations, triage software/network problems, and be an integral part of the customer’s incident response protocol.

Responsibilities:

• Monitor and troubleshoot our client’s SaaS platform from initial alerts to incident resolution
• Analyze the impact of incidents and provide customer notifications when appropriate
• Document RCA of incidents; working with other support and engineering teams, as necessary
• Support customer upgrades to newer versions of the products.
• You will work cross-functionally with members of the Customer Success , Cloud Operations & Engineering teams in day-to-day support, maintenance, and troubleshooting to ensure optimal performance of the SaaS platform
• Automation to improve & reduce alerts and eliminate false positives
• You should have a strong passion for Production Support/SRE and running highly resilient/automated systems
• You have 3+ years of experience working in a Global Production Support teams and provide support Cloud systems for large production (customer facing) environments (500+ computing nodes)

Requirements:

• Bachelor’s in Computer Science & Engineering or Equivalent 
• Minimum 3 years of experience working as a Production Support Engineer.
• Experience with IT monitoring tools like DataDog / Grafana Cloud and alerting tools like Opsgenie
• Experience with Docker, Kafka, Logstash, and Elasticsearch is highly valued as well.
• Familiarity with Linux ( must ), cloud infrastructure and services, and networking.
• Good programming skills - Ability to script in any shell/python/ansible
• Experience with incident and alert management, and problem triage.
• Familiarity interfacing at all levels of the company, from customers to support to engineers.
• Excellent organization and communication skills.
• Strong sense of urgency, ownership, and willingness to go above and beyond.

Nice to Have:

• Experience in Cyber Security
• ITIL Foundation Certification

Why Exabeam: 

• Medical, Dental, Vision benefits
• FSA/HSA options 
• Generous PTO and Holidays
• Parental leave
• Remote/Hybrid friendly environment

Base Pay Range: Bay Area only

$120,000 - $150,000

• Range is reflective of base pay only
• Does not include variable pay
• Base pay is dependent on experience and may vary based on geography

Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter. 

In connection with your application and communications with Exabeam, we will have access to some of your personal information.  We have technical and organizational measures in place to ensure this information is protected.  For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/privacy-policy/.