Document Management Technician (29611)

SUMMARY

The Document Management Technician Supervisor is responsible to oversee department staff and daily workflow within the department to ensure all examinee charts are processed correctly, delivered within the required timeframe and handled with the highest level of accuracy and in compliance with all regulatory and company policies and procedures

ESSENTIAL JOB FUNCTIONS

• Directly manage the department staff and ensure all administrative functions are handled with the highest level of quality and in the most effective and efficient manner possible.
• Plan, prioritize and manage the daily workload and ensure the appropriate and equitable distribution of work is maintained in order to meet all required timelines.
• Responsible to ensure all records are shipped out to physicians and/or clients within required timeframes and appropriate file storage is maintained at all times.
• Support department staff by answering questions and providing direction as needed.
• Assist promptly in resolution of any physician and/or customer complaints or quality assurance issues.
• Perform clerical duties such as typing, filing, emailing, and proofreading as required.
• Promote effective and efficient utilization of all department resources and supplies.
• Ensure the confidentiality of examinee personal and financial information is protected at all times and in accordance with HIPAA regulations.
• Delegate work as needed and provide backup to departmental staff as needed.
• Provide insight and direction to upper management on department procedure, product quality and compliance with all company policies and procedures.
• Participate in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

ESSENTIAL SUPERVISORY RESPONSIBILITIES

• Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.

• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating  of employees
• In conjunction with management, creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
• Communicating change effectively and supporting those affected by change.
• Supervising insubordinate staff when warranted and initiating coaching or corre