Director, Shared Services Excellence

Role Overview

• Mission: The Director, Shared Services Excellence exists to design, lead, and continuously improve Riverstone’s Shared Services organization, ensuring scalable administrative, dispatch, and operational support systems that enable company growth, operational efficiency, and service excellence. This leader ensures Shared Services functions operate as a strategic capability — delivering consistent execution, disciplined processes, and high-quality support that empower front-line teams and operational leadership. The Director embodies Extreme Ownership over service delivery performance, process integrity, talent effectiveness, and organizational scalability.

• Core Objective: To build and sustain a high-performing Shared Services organization that strengthens operational execution, supports Extra Milers across the company, and enables Riverstone to grow with consistency, efficiency, and alignment to its core beliefs.

• Executive Alignment & Accountability: In addition to the responsibilities outlined above, this executive is expected to honor and support the essential duties of their peers. Company-wide effectiveness requires clarity of role, disciplined ownership, and mutual respect. Leaders at Riverstone take Extreme Ownership of their responsibilities while honoring the authority and accountability entrusted to others.

Who You Are (“The Ideal Candidate”)

• You are a builder of systems that serve people well.

• You understand that operational excellence depends on strong administrative and support infrastructure. When Shared Services operate effectively, front-line leaders can focus on serving customers and executing the mission.

• You practice Extreme Ownership. You bring clarity to complex workflows, establish disciplined processes, and ensure commitments made by Shared Services are consistently delivered.

• You lead with humility and service. You remove friction for others and create environments where Extra Milers can succeed.

• You are comfortable operating globally, managing distributed teams, and navigating fast-moving operational environments.

Key Characteristics We Are Looking For

• Service Infrastructure Architect: You design scalable support systems that enable organizational growth.

• Operational Excellence Leader: You drive efficiency, consistency, and disciplined execution across Shared Services functions.

• People Systems Builder: You align onboarding, training, and administrative processes with Riverstone’s culture and beliefs.

• Strategic Partner Manager: You steward complex outsourcing relationships to ensure long-term value creation.

• Data-Driven Operator: You establish KPIs, dashboards, and reporting structures that provide performance visibility.

• Extreme Owner: You take full accountability for Shared Services performance and organizational impact.

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