Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Greets and provides accurate information while meeting the needs of the customers. The primary point of contact for all customers visiting and/or contacting the Operations and Facilities Management Department.

Job Description

Primary Duties & Responsibilities:

• Greets, directs, and assists all customers.

• Determines the customer's needs and responds accordingly, seeking assistance or additional resources as needed.

• Responds promptly to customers' concerns and follows up when applicable. May provide information on department products available for purchase and process transactions.

• Responsible for the primary department telephone lines and email account.

• Responsible for the appearance of the reception area and front desk area. Must be kept neat and well-stocked with supplies utilized by customers and staff.

• Maintains files.

• Maintains and updates various data sets used to assist the department in evaluating its operational performance. This may include spreadsheets and databases.

• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment. 

• Ability to work flexible shifts.

• Ability to sit or stand for extended periods.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Customer Service, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

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