Manager, Commercial Learning and Development Technology and Innovation

Job Description:

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.  

The Commercial Learning and Development, Technology and Innovation Manager will build strategies for learning innovation and deploy the technical requirements for innovative learning deliverables.  They will develop training and microlearning courses to support the commercial trainers and sales staff with product launches, POA/NSM meetings, and business initiatives.  They will create customer e-learning using knowledge of Scorm, xAPI, and programming to enhance knowledge transfer, learner satisfaction, and data-based training.  By leveraging advanced technologies including genAI and custom-coded solutions we will be able to develop immersive, interactive e-learning courses that drive measurable knowledge retention and engagement.

The role will include the review of existing LMS capabilities, selection of (if needed), and administration of an LMS that ensures training is delivered, tracked, and reported to ensure business priorities are met and exceeded.  They will design, implement, and optimize a connected learning ecosystem. This will include the LMS administration, integration, analytics, and automated reporting to continuously evaluate training effectiveness and drive improvements based on KPI’s and learner data.  They will design a central repository of training assets, ensuring content is current, compliant, and easily accessible for on-demand learning and rapid upskilling.  Also, they will establish governance protocols to ensure materials are periodically reviewed and up to date. 

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country. 

Responsibilities:  

•  Develop training and microlearning courses to support sales and KAMs for new hire, POA, NSM, and product launch training.

• Identify and assess the current technologies being used and make strategic recommendations as to what should be continued, what can be improved and how to drive performance improvement.

• Work with Sr Director, Commercial Training to build a centralized repository of training assets, ensuring content is current, compliant, and easily accessible.

• Evaluate current LMS, determine the best path forward through alignment of content needs, training requirements and input from all appropriate sources.

• In collaboration with HR and team, drive technical onboarding solutions to integrate innovative digital tools and customize training experience, significantly reducing ramp-up times and enhancing new hire productivity. Provide support by evaluating business needs and identifying training and product solutions to fill skills and knowledge gaps.

• Collaborate with cross-functional teams to ensure training solutions directly support business growth, regulatory compliance, and market competitiveness. 

Requirements: 

• Bachelor’s degree is required.

• 4+ years of experience within the learning Industry is preferred.

• Deep understanding of adult learning theory and instructional design methodologies

• Experience with and or knowledge of genAI, Scorm, xAPI, Articulate, Storyline, and Rise

• Demonstrated experience in assessing needs, building solutions, executing and measuring outcomes.

• Experience in developing training and micro learning courses

• Preferred experience with multimedia production and tools to include Camtasia, Audacity, Vyond, and Synthesia

• Experience with onboarding, selection, and administering Learning Management Systems requ