Sr Technical Account Manager

Summary

Sr. Technical Account Manager

 

The Senior Technical Account Manager is a pivotal role within our organization, serving as the primary bridge between our retail teams, clients, and engineering departments. This position requires a comprehensive understanding of all Advantage technology systems and resources within the Technology Division. Serving as a trusted advisor and strategic partner to the business, the Senior Technical Account Manager bridges the gap between supported teams (typically 3-5 teams, varying by size and complexity) and the broader Technology team. As part of a team in a fast-paced environment, this position requires the ability to work autonomously and independently, make informed decisions while adhering to strict deadlines. This incumbent has in-depth knowledge of products and solutions for each customer’s unique technical environment.

The Senior Technical Account Manager is an advocate that proactively engages the appropriate resources, leverages specialized expertise, and drives technical direction to resolve product issues and critical incidents with minimal disruption to the business. Exceptional communication and presentation skills are essential for success in this role. The Senior Technical Account Manager takes on a leadership role, supporting teams through training, mentoring, tool development, and project management.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Own and manage high volume of incoming requests and tasks end-to-end
• Maintain deep understanding of:
  • Business operations
  • Systems/tools (e.g., reporting, invoicing, scheduling platforms)
• Provide guidance, training, and documentation for business teams on tools and processes
• Participate in and support new initiatives (e.g., system rollouts, feature adoption)
• Identify trends and proactively implement solutions (e.g., recurring issues → training, documentation, communications)
• Ensure follow-through and accountability across cross-functional partners

Qualifications:

 

• 3 to 5 years of experience in technical account manager role
• 3+ years of experience in CRM or database maintenance
• 3+ years of CPG industry experience preferred
• Bachelor’s degree or equivalent experience
• Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions.
• Excellent communication, problem-solving, and interpersonal skills, with ability to engage and influence both internal and external stakeholders at all levels.
• Experience working cross functionally with sales product, and engineering teams to drive client success and retention.
• Data driven decision making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes.

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Responsibilities

Client Relationship Management• Cultivate and maintain strong relationships with 3-5 supported teams, varying by size and complexity.• Serve as the primary point of contact for technical inquiries and strategic technology planning.• Acts as an advisor and strategic partner to the business and clients. • Proactively engages with clients to understand their evolving needs and challenges.• Serve as the primary point of contact for escalating and resolving issues, as well as handling application and reporting requests for field management and client services.• Collaborate with IT and business teams to identify opportunities for operational efficiency and effectiveness, aligning technology solutions with current and future business needs.• Participate in client and team meetings, representing the