Intermediate Level Digital/Technical Product Manager-Digital Platform Services & Personalization

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Intermediate Level Digital/Technical Product Manager-Digital Platform Services & Personalization you will support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal collaborators and partners to tackle complex and exciting problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX and Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.

• Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.

• Finds areas of opportunity and solves for customer pain points to inform and support team members.

• Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.

• Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.

• Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.

• 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.

• Experience developing presentations to communicate complex concepts to a diverse audience.

• Knowledge of Agile Methodology.

What sets you apart:

• Proven experience refining agile features for complex platforms

• Strong UX understanding leading to exceptional end to end digital experiences.

• Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes. Experience driving alignment in matrixed organizations through communication and problem-solving.

• Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics) to convert data into actionable business improvements.

• Solid business acumen with direct experience in financial product verticals such as banking and insurance, understanding economics and trends

• Evidenced focused on continuous growth and development, incorporating new technologies and innovations into product strategy. Adaptability and agility to keep pace with digital trends and technologies.

• Possesses a strong ability to translate business requirements into clear platform implications and technical specifications to inform priority. Demonstrates understanding of platform architecture and backend systems to effectively evaluate feasibility, estimate effort,