Field Service Engineer - Remote Houston, TX

This is a field-based engineering role where the employee will perform work functions in laboratories at customer sites daily. This requires strict adherence to all site Health and Safety requirements as mandated by both the customer and Sartorius. Occasionally, the employee may be required to perform maintenance work at a Sartorius location on an “as-needed basis.”
This position is based in Houston, TX, or surrounding areas but may require travel throughout the Southern North America Region, including 11 states and Puerto Rico. Any change of address outside of the assigned territory requires prior approval.

This is a field-based engineering position, employee will be performing work functions in labs at customer sites on a daily basis. This will require strict adherence to all site Health and Safety requirements as mandated by both the customer and Sartorius. There will also be times that the employee could be required to perform maintenance work at a Sartorius location on an “as needed basis”.

This position is based in the Houston, TX or surrounding areas but may require travel throughout the Southern North America Region which includes 11 states and Puerto Rico.

This position is location specific – any change of address located outside of your assigned territory will require approval in advance.

What you will accomplish together with us:

• Install, commission, calibrate, perform preventative maintenance, and conduct break/fix repairs on a range of Bioreactor systems.
• Maintain fault-finding data and provide feedback on product performance to customers and internal Sartorius teams.
• Follow all service procedures to ensure customer information and product software/configuration are current and accurate.
• Keep precise records of time, expenses, and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contract details.
• Acquire and continually expand in-depth product knowledge.
• Escalate unresolved system issues to the relevant Product Support Engineer, Customer Support Engineer, or Hardware Resource Coordinator.
• Willingness to travel up to approximately 80%, primarily within the assigned territory.

What Will Convince Us:

• Associate’s degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Minimum of 2 years’ experience in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company, ideally working on capital equipment.
• Minimum of 2 years' experience traveling as a Field Service Engineer.
• Competence in measuring AC/DC voltages.
• Formal training in mechanical/electrical hardware setup and configuration. Field or building services engineering experience may be considered in lieu of formal qualifications.
• Experience with electrical, mechanical, and I/O fault-finding at system and component levels.
• Understanding of automatic mechanisms and their associated electrical control systems.
• Proficiency in reading mechanical and electrical schematics and drawings.
• Working knowledge of software and firmware installation, updates, and testing.
• Ability to effectively train customers on best practices in using our products and maintain strong customer relationships.
• Hands-on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.
• Proficiency in MS Office and computer literacy.
• Strong communication skills and the ability to establish positive relationships at all levels, internally and externally.
• Problem-solving and troubleshooting skills.
• Valid Driver’s License.
• Ability to lift up to 50 lbs. occasionally and up to 20 lbs. frequently.

We Value:

• Calibration of control systems, e.g., temperature and/or volume.
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments.
• Understanding of both Mammalian and Microbial cell cultures.
• Familiarity with Bioreactors and their use in growing cell cultures.
• Experience configuring PCs and installing software packages (Windows OS).
• Identification with our core values: Sustainability, Openness, Enjoyment.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learni