Operations Key Account Manager

The role of the OKAM is to manage : customer satisfaction through the SOP, pro-active actions and analysis, develop customer business, propose improvement and new solutions, deal with crisis and The OKAM role is placed in the middle office serve the front office to ensure the customer satisfaction and the respect of BLX contract commitment. It helps the front and back office to optimize operations and competitiveness, develop business and strengthen financial performance.

OKAM Mission:

1. Capture and provide End to End real time enhanced visibility as predictive decision making that is aligned to customers’ strategic objectives and optimization

2. Continuous improvement and value adding services to provide greater customer satisfaction

3. Position to become our customers partner of choice

4. Help with quotes when needed

5. Assist operations when they are having issues

Responsibilities

Monitor customer's activities

• Consistently monitor emails and responds in a timely and professional manner to Customers and Bollore network in order to provide full visibility to customers
• Responsible and familiarized with track and trace systems (LINK)
• Continuous update through communications on current status from Bollore network, international carriers and sub-contractors, troubleshooting any irregularities and well prepared to construct information flows smoothly and timely to customers.
• Proactive, alert Bollore network and customers in the event of any service deviation from standard transport mapping.
• Ensure that contractual rates and agreed plans are closely followed and aligned at all times with customers' expectations.
• Work closely with COS / Ops Manager / Sales Manager in preparing business reviews material on periodic basis (monthly & quarterly).

Requirements

International Freight Forwarding knowledge in Supply Chain and/or Logistics will be a plus

Minimum of three to five years of experiences in the flow management/control tower/IFF contract operations management/key accounts.

Good command of Microsoft office tools (Excel, Power Point)

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.