Receptionist - Evening and Weekend

Description

Under the supervision of the Patient Services Supervisor, the Evening and Weekend Receptionist is responsible for closing the receptionist station daily and provision of top-quality customer services.

Hours: 20 hours a week

Representative Duties

Close the Receptionist Station Daily according to established clinic hours

• Close all phone lines and engage night service
• Walk around building after entry access has ended checking all non-secured areas to be sure no one is in the building after building is closed
• Overhead Page Announcement before engaging Alarms
• Engage Alarms and Lock Doors

Provide excellent customer service

• Greet each client with a smile and a welcoming, professional manner.
• Answer each phone call in a cheerful and professional manner.
• Accurately route calls.
• Give patients clear directions to the relevant waiting area.
• Provide clients with correct and accurate information regarding FCHC services and providers.
• Ask for input from team colleagues if unsure of correct response to inquiries.
• Refer unusual or difficult situations to supervisor.
• Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team.
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.
• Be discreet when obtaining sensitive information from clients.

Provide Back-up for registering new and existing patients

• Schedule appointments according to the patient’s needs and provider availability
• Update appointment statuses to No-Show, by follow No-Show steps
• Check-in ATS patients and direct them to the correct floor

Meets Agency Participatory Expectation

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested

Performs other related duties as requested.

Requirements

• High School Diploma or GED required.
• Successful customer service background
• Basic Computer experience required.
• Calm, patient and understanding manner.
• Strong attention to detail,
• good organizational skills.
• Bilingual Spanish/English also preferred.
• Experience working with an ethnically, culturally and racially diverse work staff preferred
• Ability to work harmoniously with diverse groups of individuals

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

• Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time

 This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. 

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.