Records Specialist / Customer Service Special Intermediate

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Records Specialist / Customer Service Special Intermediate

Institution:

Century College

Classification Title:

Customer Svcs Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

White Bear Lake

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$20.76 - $29.22

Job Description

Position Purpose

Under general supervision, this position serves as the primary point of contact for Records, managing incoming calls, emails, e-forms, imaging, and records retention. The position provides detailed procedural guidance to internal and external clients, including information related to courses, general college policies and procedures, registration, and add/drop/withdraw processes.

This role also provides advice and assistance to students, faculty, administrators, and staff across Student Affairs and Academic Affairs. In addition, the position actively promotes and supports a culture of diversity, equity, and inclusion in all interactions and services at Century College.

Position Responsibilities

• Serve as the primary Records contact for assisting students, staff, faculty, and the public with procedural questions via email, phone, and in person.

• Accurately report and maintain student enrollment status for veterans receiving educational benefits to ensure the U.S. Department of Veterans Affairs (VA) is informed of current eligibility and enrollment at all times.

• Process official and unofficial transcript requests and education verifications for internal and external entities within three business days of receipt.

• Assist with Records Office processes related to Post-Secondary Enrollment Options (PSEO).

Salary Range:

$20.76 - $27.53/hour

(DOQ – Salary Placement will be done at time of hire.)

Minimum Qualifications

• Communication Skills sufficient to speak, write, and edit materials, including correct spelling, punctuation and grammar, to ensure the accuracy and completeness of oral communication and written materials. 

• Experience working with databases sufficient to accurately perform the duties of the position.

• Demonstrated customer service skills sufficient to professionally interact with students, staff, faculty, and the public in person, by phone, and through email and other written correspondence. This includes exhibiting courtesy, tact, empathy, interest in positive problem resolution, and logical organization of information.

• Intermediate proficiency in computer software sufficient to produce memos, correspondence, and reports efficiently and accurately. (Microsoft Office Products or equivalent)

• Spreadsheet skills which are sufficient to develop, modify, and maintain electronic spreadsheets.

• Data entry skills that are sufficient to accurately read, input, review, and correct information by comparing source documents to database records and editing, coding, or correcting data as needed.

Preferred Qualification 

• 2- Year associate degree

• Experience working in higher education, preferably in a community or technical college setting.

• Knowledge of or experience in a records and registration office or a similar administrative environment.

• Demonstrated ability to maintain confidentiality and ensure the security of sensitive information and documents in compliance with applicable policies and regulations.

• Ability to effectively multitask, prioritize responsibilities, and meet deadlines in a fast-paced work environment.

• Strong interpersonal and conflict-resolution skills, including the ability to de-escalate tense situations and achieve positive outcomes for both customers and employees.

• Demonstrated ability to research a variety of topics and synthesize information into clear, concise, and accurate responses.

Other Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. 

This position requires successful completion of employment references and a driver’s license background check.