Event Staff, LPA

Department: Research Libraries

Employment Type: Seasonal - Part Time

Location: Library for the Performing Arts

Reporting To: Kelsey Lappegaard

Compensation: $18.00 / hour

Description

Overview
The Event Staff position is an essential part of the Public Programming team to help provide quality free and open events for all communities at The New York Public Library for the Performing Arts (LPA) at Lincoln Center. Public programming produces a dynamic set of both in person and hybrid events designed to engage patrons with our collections and highlight and amplify our mission of inspiring the next generation of performing artists and arts lovers. 

Responsibilities

• Arrive to shift to get briefed on details and logistics of the day’s specific event. Stay until end of program to assist in exiting patrons from the library
• Ensuring that set up, check in, and post-event duties are completed in an efficient, resourceful, and timely manner
• Greet patrons and collect or scan tickets
• Provide patrons with programs and other relevant materials for the program;
• Escort any patrons requiring seating assistance
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur
• Answer questions regarding events, tickets, and schedules
• Answer questions about other offerings of the Library for the Performing Arts and wayfinding, including directing patrons to correct service points and using knowledge of our our collections to execute library functions
• Other duties as assigned

Required Education, Experience & Skills

Required Education & Certifications

• High school diploma required

Required Experience

• Experience in customer service

Required Skills

• Ability to handle a wide variety of personalities and situations with diplomacy, tact, friendliness, poise and firmness 
• Familiar with registration technology and knowledgeable with event etiquette
• Excellent customer service skills 
• Strong verbal and written communication skills
• Interest in or knowledge of performing arts disciplines 
• Interest in or knowledge of the Library for the Performing Arts

Managerial/Supervisory Responsibilities

• None

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Event Venues
• Public library setting
• Outdoors (occasionally)

Physical Duties

• Some standing, lifting up to 15 lbs, and use of stairs 

Pre-Placement Physical Required?

• No

Union/Non Union

• Non-Union

FLSA Status

• Non-Exempt

Schedule

• Per diem position; Schedule is set based on the programming/event schedule
• Must have availability on Monday/Thursday/Friday evenings and Saturday daytime 

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all rele