Inside Sales - Technical

The Inside Sales – Technical Team is made up of personable, detail-oriented problem-solvers who know how to connect with customers to meet their instrumentation needs.

What you’ll do

• Receive and respond to phone, e-mail, and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
• Evaluate customer application information and recommend equipment in alignment with customer-defined performance, delivery, and price parameters. 
• Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.
• Liaison between application engineering and/or sales support to efficiently service the customer, representative, Regional Sales, or Industry Sales.
• Complete pro-active open quote follow-up or new product information phone calls. Establishes, develops and maintains relationships with current customers, prospective customers and/or representatives in the assigned territory to generate new business for the organization’s products and services.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
• Assist sales support to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.

What you'll need:

• Bachelors Degree in Business, Engineering, or related field;
• AND 1-3 years of sales and customer service experience.
• Or equivalent combination of education and experience.
• Experience in project administration duties, including but not limited to metrics preparation, project documentation, and providing various contract-based assistance and support to internal and external customers
• Basic understanding of math functions, including discount calculation and pricing factors
• Strong written and verbal communication
• Very detailed and organized