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Generator Service Technician, Generator Service Team
Amazon.comUnited Statesfull_timeVerifiedPosted 22 Nov 2023
About the role
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.
The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.
Responsibilities:
- Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
- Respond to customer requests
- Travel to designated sites and perform professional quality field service repairs consistent with company standards
- Advise the Generator Service Manager of parts needed for necessary repairs
- Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
- Document detailed, complete and legible descriptions of all repair operations performed
- Accurately record time, expenses, and mileage
- Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
- Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
- Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.
Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Chantilly, VA, USA
- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.
The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.
Responsibilities:
- Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
- Respond to customer requests
- Travel to designated sites and perform professional quality field service repairs consistent with company standards
- Advise the Generator Service Manager of parts needed for necessary repairs
- Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
- Document detailed, complete and legible descriptions of all repair operations performed
- Accurately record time, expenses, and mileage
- Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
- Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
- Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.
Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Chantilly, VA, USA
Basic Qualifications
- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma
Preferred Qualifications
- 2+ years of data center engineering experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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