Customer Account Specialist

Company Description

Syngenta is a global leader in agriculture; rooted in science and dedicated to bringing plant potential to life. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture.

Job Description

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. We are currently seeking a Customer Account Specialist for the Customer Service Team in West Palm Beach, FL.
You will enhance the prosperity of farmers by:
Providing reliable, high quality customer service to an assigned client base of Syngenta retail and grower customers by establishing strong, trusting relationships, and managing product order process from initiation through fulfilment.

Accountabilities

• Responsible for establishing and maintaining solid relationships with assigned client base.
• Supply timely responses regarding product, pricing, and program information; Ensures the accuracy and timeliness of all order management and fulfillment transactions.
• Identifies and initiates necessary action to resolve issues between customer requirements and Syngenta’s ability to fulfill those requirements; Proactively communicates and/or escalates any product or order fulfilment issue(s) and proposed resolution(s) to all affected stakeholders.
• Collaborates with key commercial stakeholders in support of overall sales and customer retention goals.
• Communicates with Production and Supply stakeholders as required with respect to supply and demand and/or inventory issues.
• Build trust and strong relationships with top tier customers.
• Interact with various management levels, including senior staff.
• Work with others to identify Centers of Influence (COI) and develop plans to strengthen relationships.
• Handle conflict independently and identify appropriate resolution.
• Ensures policy and procedure compliance at the operational level.  
• Proactively solicits and uses coaching from others for self-improvement.  
• Train others on team’s processes.
• Exemplifies best practices and takes initiative to share ideas and suggestions with broader team.
• Leads by example - Interpersonal awareness, positive attitude.  

Qualifications

• High School Diploma or GED required.
• Must be fluent in Spanish.
• Experience with Excel is required.
• General understanding of Agriculture as it relates to Crop Protection, Seeds, and/or Farming practices.
• General understanding of business processes related to order fulfilment (materials planning/inventory management/logistics and supply chain processes)
• Strong analytical skills, which refers to their ability to collect, interpret, and evaluate data or information to identify patterns, draw conclusions, and make informed decisions.
• Strong critical thinking, problem solving, and written/verbal communication skills.
• Experience in a role that required strong customer service including organization and management of multiple competing priorities under tight time constraints.
• Individual must be authorized to work in the United States for Syngenta without work authorization sponsorship now or in the future. 
• Agile and customer centricity approach or knowledge.

Preferred Qualifications

• Bachelor’s degree in a relevant discipline (commerce, agriculture, science) highly preferred
• General understanding of Agriculture as it relates to Crop Protection, Seeds, and/or Farming practices.
• Ability to plan, organize and adapt in a fast-paced environment.
• Ability to interact and effectively communicate with internal and external stakeholders.
• Advanced knowledge of SAP system (nice to have but not required)

Additional Information

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Generous Vacation Policy plus 9 Paid Holidays
• Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
• A culture that promotes work/life balance, celebrates diversity, and