Integrity Operations Lead Specialist

Bumble Inc. is looking for an Operations Lead Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.
In this position, you will be overseeing the day-to-day operations of the company's effort to maintain a safe and trustworthy online environment across all our Bumble Inc. platforms.
This role will support moderation operations globally. Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on:
- Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships
- Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms
- Supporting members who experience safety incidents in a trauma-informed, empathetic manner 
This role will be based in the US reporting to the Senior Content Behavior & Integrity Manager.
Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

What You'll Do:

• Deliver comprehensive process design and continuous improvement initiatives to enable operations teams to deliver quality moderation at scale
• Manage relationships with BPO partners, ensuring alignment on quality, performance, and operational goals while driving continuous improvements in outsourced moderation and enforcement workflows.
• Collaborate with cross-functional stakeholders to deploy initiatives and programs aimed at enhancing operational efficiency and improving moderation tooling
• Provide coaching to a team of moderators who review reported content and actors and enforce Bumble Inc’s Community Guidelines
• Analyze data to identify trends in policy violations and operational workflows, conduct root cause analyses, and make recommendations for improvements to enforcement processes and policies
• Track and report on performance metrics, conduct quality assurance checks, analyze and develop productivity reports for operations teams
• Execute a qualitative and quantitative strategy for improving overall quality performance, mitigating operational risk, and proactively identifying trends and operational improvements in collaboration with Learning & Development and Quality Assurance teams
• Provide strategic input on the development and optimization of Trust & Safety systems and tooling, ensuring they effectively support enforcement and operational efficiency
• Develop broad, team-wide expertise across a wide range of harm and abuse areas
• Partner with stakeholders to optimize detection and review systems, ensuring moderation tooling is effective, scalable, and continuously improving to meet evolving safety challenges
• Lead projects and drive the success of Trust Operations objectives by achieving assigned key results
• Participate in on-call rotations for nights, weekends, holidays, and as needed

Required Experience & Skills:

• 3-4 years of demonstrated experience in content moderation operations for a consumer-facing online service
• Experience working with quantitative and qualitative data, including research findings, to support recommendations and inform decision making
• Have experience with spam mitigation and enforcement strategies to detect, prevent, and reduce unwanted or inauthentic activity at scale
• Demonstrated ability to lead and implement projects at scale; project management experience with a focus on operations is preferred
• Experience collaborating with cross-functional teams, including policy, product, engineering, and vendors
• Strong oral and written communication and stakeholder management skills
• Proficient in Spanish, Portuguese, French or second language is preferred
• Previous people management experience is preferred

Who You Are:

• Are passionate about Bumble’s mission and valuesAre an engaging and clear communicator that knows how to leverage data to drive operational changes
• Have strong collaboration skills and are able to work closely on process and policy with stakeholders across large, cross-functional teams, including Trust & Safety and Customer Support
• Have a high tolerance for ambiguity and are able to drive team alignment on operations strategy 
• Able to view and moderate potentially problematic or sexual content and enforce rules without personal biases
• Able to understand, evaluate, and different